/*
 * The support button and its panel (js/shared/support-fab.js).
 * Bottom-right. The shortcuts FAB that used to sit there only linked to panels
 * already in the page, so it was removed rather than moving Help out of the
 * corner people reach for.
 */

#support-fab {
    position: fixed;
    right: 1.5rem;
    bottom: 1.5rem;
    z-index: 1400;
    font-family: inherit;
}

.support-fab-btn {
    display: flex;
    align-items: center;
    gap: .5rem;
    padding: .8rem 1.1rem;
    border: none;
    border-radius: 999px;
    background: var(--button-bg, #4f46e5);
    color: var(--button-text, #fff);
    font-size: .95rem;
    font-weight: 600;
    cursor: pointer;
    box-shadow: 0 8px 22px rgba(0, 0, 0, .22);
    transition: transform .15s ease, box-shadow .15s ease;
}

.support-fab-icon {
    width: 1.35rem;
    height: 1.35rem;
    display: block;
}

.support-fab-badge {
    position: absolute;
    top: -.25rem;
    right: -.25rem;
    min-width: 1.1rem;
    height: 1.1rem;
    padding: 0 .3rem;
    border-radius: 999px;
    background: #dc2626;
    color: #fff;
    font-size: .7rem;
    font-weight: 700;
    line-height: 1.1rem;
    text-align: center;
}

.support-fab-badge[hidden] { display: none; }

.support-fab-btn { position: relative; }

.support-fab-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 12px 28px rgba(0, 0, 0, .28);
}

#support-fab.is-open .support-fab-btn {
    transform: scale(.94);
}

.support-panel[hidden],
.support-panel:not(.is-shown) {
    display: none !important;
}

.support-panel {
    position: absolute;
    right: 0;
    bottom: 4rem;
    width: 22rem;
    max-width: calc(100vw - 3rem);
    max-height: min(32rem, calc(100vh - 8rem));
    display: flex;
    flex-direction: column;
    border-radius: .9rem;
    background: var(--card-bg, #fff);
    color: var(--text, #111827);
    border: 1px solid var(--border, #e5e7eb);
    box-shadow: 0 18px 44px rgba(0, 0, 0, .24);
    overflow: hidden;
}

.support-panel-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: .85rem 1rem;
    border-bottom: 1px solid var(--border, #e5e7eb);
    font-size: 1rem;
}

.support-close {
    border: none;
    background: none;
    font-size: 1.4rem;
    line-height: 1;
    cursor: pointer;
    color: var(--text-secondary, #6b7280);
}

.support-tabs {
    display: flex;
    border-bottom: 1px solid var(--border, #e5e7eb);
}

.support-tab {
    flex: 1;
    padding: .6rem .5rem;
    border: none;
    background: none;
    font-size: .88rem;
    font-weight: 600;
    color: var(--text-secondary, #6b7280);
    cursor: pointer;
    border-bottom: 2px solid transparent;
}

.support-tab.is-active {
    color: var(--button-bg, #4f46e5);
    border-bottom-color: var(--button-bg, #4f46e5);
}

.support-body {
    padding: 1rem;
    overflow-y: auto;
}

.support-intro {
    font-size: .88rem;
    color: var(--text-secondary, #6b7280);
    margin-bottom: .75rem;
}

.support-label {
    display: block;
    font-size: .82rem;
    font-weight: 600;
    color: var(--text-secondary, #6b7280);
    margin-bottom: .7rem;
}

.support-input {
    display: block;
    width: 100%;
    margin-top: .3rem;
    padding: .55rem .7rem;
    border: 1px solid var(--border, #d1d5db);
    border-radius: .5rem;
    background: var(--bg, #fff);
    color: var(--text, #111827);
    font-size: .9rem;
    font-family: inherit;
    resize: vertical;
}

.support-send {
    width: 100%;
    margin-top: .4rem;
    padding: .6rem 1rem;
    border: none;
    border-radius: .5rem;
    background: var(--button-bg, #4f46e5);
    color: var(--button-text, #fff);
    font-weight: 600;
    cursor: pointer;
}

.support-send:hover { filter: brightness(1.08); }

.support-note {
    margin-top: .6rem;
    font-size: .82rem;
    color: var(--text-secondary, #6b7280);
    min-height: 1rem;
}

.support-note.is-error { color: #b91c1c; }

.support-done { text-align: center; padding: .5rem 0; }

.support-done-tick {
    width: 3rem;
    height: 3rem;
    margin: 0 auto .75rem;
    border-radius: 50%;
    background: #dcfce7;
    color: #166534;
    font-size: 1.5rem;
    line-height: 3rem;
}

/* ------------------------------------------------------------- my requests */

.support-ticket {
    display: block;
    width: 100%;
    text-align: left;
    padding: .7rem .8rem;
    margin-bottom: .55rem;
    border: 1px solid var(--border, #e5e7eb);
    border-radius: .6rem;
    background: var(--bg, #fff);
    cursor: pointer;
}

.support-ticket:hover { border-color: var(--button-bg, #4f46e5); }

.support-ticket-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: .5rem;
    margin-bottom: .2rem;
}

.support-ref {
    font-size: .74rem;
    font-weight: 700;
    letter-spacing: .03em;
    color: var(--text-secondary, #6b7280);
}

.support-status {
    font-size: .7rem;
    font-weight: 700;
    padding: .12rem .5rem;
    border-radius: 999px;
    background: #e5e7eb;
    color: #374151;
}

.support-status-open { background: #fef3c7; color: #92400e; }
.support-status-in_progress { background: #dbeafe; color: #1e40af; }
.support-status-waiting { background: #ede9fe; color: #5b21b6; }
.support-status-resolved { background: #dcfce7; color: #166534; }
.support-status-closed { background: #e5e7eb; color: #4b5563; }

.support-ticket-subject {
    font-size: .92rem;
    font-weight: 600;
    color: var(--text, #111827);
}

.support-ticket-meta {
    font-size: .78rem;
    color: var(--text-secondary, #6b7280);
    margin-top: .15rem;
}

/* ----------------------------------------------------------------- thread */

.support-back {
    border: none;
    background: none;
    color: var(--button-bg, #4f46e5);
    font-size: .85rem;
    cursor: pointer;
    padding: 0 0 .5rem;
}

.support-thread-head { margin-bottom: .75rem; }

.support-thread {
    max-height: 14rem;
    overflow-y: auto;
    margin-bottom: .75rem;
    padding-right: .25rem;
}

.support-msg {
    padding: .55rem .7rem;
    border-radius: .55rem;
    margin-bottom: .5rem;
    background: #f3f4f6;
}

.support-msg-admin {
    background: var(--highlight, #eef2ff);
}

.support-msg-who {
    font-size: .72rem;
    font-weight: 700;
    color: var(--text-secondary, #6b7280);
    margin-bottom: .2rem;
}

.support-msg-text {
    font-size: .88rem;
    line-height: 1.45;
    white-space: pre-wrap;
    word-break: break-word;
}

@media (max-width: 520px) {
    #support-fab { right: 1rem; bottom: 1rem; }
    .support-fab-label { display: none; }
    .support-fab-btn { padding: .85rem; }
    .support-panel { width: calc(100vw - 2rem); }
}

/* Answers: the Customers desk's published FAQs */
.support-tab[hidden] {
    display: none;
}

.support-faqs {
    margin-top: .75rem;
}

.support-faq {
    border: 1px solid var(--border, #e5e7eb);
    border-radius: .6rem;
    margin-bottom: .5rem;
    background: var(--bg, #fff);
}

.support-faq summary {
    cursor: pointer;
    padding: .6rem .75rem;
    font-size: .9rem;
    font-weight: 600;
    color: var(--text, #111827);
    list-style-position: inside;
}

.support-faq[open] summary {
    border-bottom: 1px solid var(--border, #e5e7eb);
}

.support-faq-answer {
    padding: .6rem .75rem .75rem;
    font-size: .88rem;
    line-height: 1.5;
    color: var(--text, #374151);
    white-space: pre-wrap;
}

.support-faq-more {
    margin-top: .75rem;
}

.support-link {
    border: none;
    background: none;
    padding: 0;
    color: var(--button-bg, #4f46e5);
    font-weight: 600;
    cursor: pointer;
    text-decoration: underline;
}

.support-suggest {
    margin: -.3rem 0 .7rem;
}

.support-suggest:empty {
    display: none;
}

.support-suggest-head {
    font-size: .78rem;
    font-weight: 600;
    color: var(--text-secondary, #6b7280);
    margin: 0 0 .3rem;
}

.support-suggest-item {
    display: block;
    width: 100%;
    text-align: left;
    padding: .45rem .6rem;
    margin-bottom: .3rem;
    border: 1px dashed var(--button-bg, #4f46e5);
    border-radius: .5rem;
    background: none;
    color: var(--button-bg, #4f46e5);
    font-size: .85rem;
    cursor: pointer;
}